The reference of Given email between Maruti Suzuki Ltd and us clarify the unfair practice of Maruti towards its innocent customer:-
RE: Very urgent otherwise you will loose customer! CRM:0020982
Thursday, 26 February 8:01 PM
From: "Anurag Singh"
Add sender to Contacts To: [email protected]
Sir / Madam
Today I talked to Area sales Manager of Maruti (Mr. Khshitij) He said that maruti is not providing the latest 2009 model of SX4 Zxi in Ghaziabad.
But I saw the 2009 model of SX4 Zxi in Black Colour. If the ASM said that Maruti not providing the latest model then how the new model of SX4 Zxi (Black colour) appeared atMOTORCRAFT showroom, Sahibabad, GZB. Now I decided that In future, I will never trust on Maruti and its services. And always suggest to others to never trust for Maruti Brand. Because they fooling Inncocent people and selling out their old manufactured car at same price of new car. Its absolutely unfair practice by maruti. Its a totally irritated deal. My Last request to you Please Refund the whole amount 180000/- of booking without any delay because I have to purchase another Brand Car. Goodbye to Maurti sujuki India Ltd. and Motorcraft Pvt. Ltd.
Anurag SinghS/o Ashwini Kr. Singh
34-B, Gyan Khand-4,
Indirapuram,
Ghaziabad- 201014
Phone no. 9810255098, 9868543925
& On Thu, 26/2/09, [email protected] wrote:
From: [email protected]
Subject: RE: Very urgent other you will loose customer! CRM:0020982
To: [email protected]
Date: Thursday, 26 February, 4:49 PM
Dear Mr. Singh, Thank you for visiting our website. We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.
Please feel free to revert in case of any query or clarification. Regards, ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please Visit us at DLR & TSM
015
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From: [email protected]
Received: 2/24 7:27 PM
To: ATM Queue
Subject: Very urgent otherwise you will loose customer!
Sir/ Madam
I would like to draw your attention toward the worst response and non availabilty of
required car in your showroom. Actually I had booked for maruti SX4 ZXi (latest 2009 Manufactured) model in silky silver colour from maruti showroom "MOTORCRAFT SALES PVT. LTD., SAHIBABAD, Ghaziabad, U.P". I already paid him the booking amount of 1, 80, 000/- for SX4 Zxi 2009 model as on 11 feb. Every formality has been completed in this regard.
Its very disappointing that the available all model at this showroom, in SX4 ZXi are of year 2008 manufactured except one model which is Black in colour (2009 feb. manufactured). From last 15 days I am waiting for required 2009 model. But sorry to say that I can't wait more due to non availability of required car. If you are unable to deliver the new SX4 ZXi latest B9 or 2009 manufactured model in silky silver colour upto last 26 feb then I would like to switch over for New HONDA City
i-Vtec model from Prime Honda Showroom, Ansal Plaza, Ghaziabad which is near to my house and ready to deliver their car soon.
As the loyal customer of maruti, I wrote this problem to you. So please provide me the required car last upto 26 feb.or refund my booking amount otherwise I will opt for New Honda City from Prime honda, Ghaziabad. I hope you will take necessary action.
Ashwini Kumar Singh
34-B, Gyan Khand-4,
Indirapuram,
Ghaziabad- 201014
Phone no. 9810255098, 9868543925
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