My name is Firoz Khan, I have purchased a Maruti SX4 Leather Cover, from your Dealership AALIANZ AUTOMOBILE, Safdarjung Enclave, New Delhi on 28th May' 2009
I would like to share some of very great experiences of mine with Maruti Suzuki:
- On 28th May'2009 I had been asked to make balance payment of Rs. 22, 000.00 respectively I have done the payment of Rs. 22, 000.00 cash, no reciept have been given to me and, Manoj Mishra (Sales Manager) & Tarun - Sales Executive have communicated that you will get all your documents through courier. But no courier has reached to me in a month time, then again I have visited AALIANZ Automobile to collect bills & I got only the Bill of Car while asking about the reciepts of all my Payments, there was no any reciept of Rs. 22, 000.00 in there records. Surprisingly when shared it with Sr. Manager, Mr. Puri, he asked me to write an application for the fraud & communicated that they will do the needful against the same. Now nobody from Sales Manager to Sales Executive picks up the telephone for a proper reply on this fraud. Everybody is corrupt & involved in it.
- In a single day we have booked two Cars one Maruti SX4 & one Swift LDI, surprisingly when we came to take the delivery of Swift LDI, we have been asked to pay Rs. 10, 000.00 extra for Swift LDI as a premium for the early delivery by Mr. Puri who is a Sr. Manager at AALIANZ Automobile otherwise take your money back. Whole of this outlet is filled with the Army of Fraudulents.
- I have given first booking amount for SX4 on 16th April'09 & I got the delivery on 28th May. For that I have complained many times to your Customer Care but there was no response, even complained directly to Area Manager - Mr. Manu Singh, Maruti story was same.
Also would like to share that I was Deputy Sales Manager- Haryana, Castrol India Ltd. from where I have worked with Maruti as a major supplier of Lubricant, surprisingly, being of same automotive Industry the kind of treatment I got from Maruti was so frustrating & helpless, that I can gaurantee that there is no any other company in this Industry, which do this kind of behavior with any of there Customer.
One more interesting story: one fine day I have called a Lawyer to file a case in Consumer Court, as I have asked him that "I have purchased a Maruti SX4 & I want to file a complaint against them" his instant reply was "Sir, AALIANZ Automobile se toh nahi lee hai Gaadi"
STILL, till date I have'nt recieved the original copy of Insurance of my Car.
Is this ethical!!! Is this is a kind of experience you get from India's Larget Car Manufacturer!!!
Firoz Khan
Contact No.: 09999408546
0 comments