Respected sir,
I Ankur Gupta purchased Swift Dzire (VXI) in January. Till June it was going OK but after that a noise started to come from the front of car. Last or third service of my car done by KAP Automobile Ghaziabad. They diagnose this noise as a steering noise and worked accordingly. But after this situation become really annoying for me because steering became so hard and it’s difficult to take city drive.
Actions taken by me in regard are as follows.
a) I have given three personal visit to get rid of this problem but unfortunately didn’t. Initially they were saying that steering assembly will get replaced but now they are denying.
b) Mr. Bhupesh (TSM) of Maruti udyog ltd. Here for Ghaziabad met me and given me commitment to replace it but now he is also denying. And above all he has promised me that my car will get checked by R&D team of Maruti but after that he didn’t taken any follow-up. He promised me that my car will get checked at Rohan Noida but it didn’t.
c) I have lodged this complaint on customer care, they have given me complaint id (6184430662) and after that same story happened, there is no follow-up.
Now, this is really irritating for me because after spending 5.5 lakhs on a car I am getting this type of treatment from MARUTI UDYOG LIMITED. I heard about maruti that they are best in after sales services but now I am in a really bad bad impression of maruti. No body showing his interest to solve my problem.
Mr Bhupesh who representing maruti has left very bad impression of maruti udyog.
Please take necessary action to solve my problem. My car details are as follows.
Registration number: - UP 14 AU 4494
Registration name: - Mr. Rakesh kumar gupta.
Thanks
Ankur Gupta
mob- 09718350437
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