To
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015.
Dear Sir,
I am sorry to inform you that I have not been getting any warranty service during warranty period by Mohan Motor Udyog, kolkata, from where I purchased my ALTO LXI car, model RF LXI, chassis no 767622, engine no. 3322041, reg. no. WB24C8716, delivered on 26.09.2006.
On 5.10.07 suddenly switch assy combination, part no.37400M76F20, became out of order; compelling me to consult nearest Maruti authorized service Centre, Gopal Auto Service Centre, Kalyani, Nadia. The Gopal Auto Service Centre consulted with Mohan Motor Udyog (Mr. Pradip Sarker) over telephone in my presence and they agreed to supply the spare parts at free of cost if replaced by Gopal Auto Service Centre, Kalyani, Nadia. With that prior consent Gopal Auto Service Centre, Kalyani, Nadia, replaced the above switch on 5.10.07, invoice no 542057, job no. 0015357, mileage 23, 601 kilometers.
Unfortunately Mohan Motor Udyog is refusing to supply the above replaced parts to Gopal Auto Service Centre and hence Gopal Auto Service Centre demanding charges for that replacement.
Mr. Biplab Roy, works manager of Mohan Motor Udyog, while talking over pone behaves very rudely and refused to replace the above parts. I was obviously insulted. This has created much inconvenience and harassment to me.
I am requesting you to look into the matter and take necessary steps as early as possible so that I get the above replaced parts as free of cost.
I am also requesting you to take necessary action against above mentioned rude and inappropriate behavior of your staff.
Hope, considering the gravity, your action would be prompt at your earliest convenience.
Thanking you.
Dr. Bimal Kumar Pandit.
Email: [email protected]
Mobile: 09732930521; 09433126766.
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