I was going to travel outside the country and wanted to avail of the services provided by Matrix for calling cards. A customer service executive came to my office and explained all the expenses involved to me. Thereafter my signature was taken on certain forms which had terms and conditions written insmall print. I signed the forms but was not informed that the terms and conditions were different from those represented to me by the customer service executive. Subsequently, Matrix has charged my credit card with unauthorised amounts which are contrary to the sales persons' representation. I feel cheated and wish to complain against the policies of the company.
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