Dear reader,
If you want peace of mind with cashless claim, please don’t go with Medi Assist TPA.
We (I, my wife and new born baby) had to wait in the hospital lobby for 8 hours; thanks
to Medi Assist’s lethargic inhuman service! The fax for enhancement of the cashless claim was sent at around 4:00 PM. Every hour, I was calling the customer service of Medi Assist and the hospital administration was also contacting them in between. Every time, the claim was under process and will be completed by 6:00 PM, 7:00 PM, 8:00 PM, 9:00 PM... Thanks to merciless customer care executive, finally, we called it a day and paid the cash by ourselves and got discharged from the hospital at 10:00 PM.
The claim was finally settled after 2 days!!! Now, I have to visit the hospital to collect back the money I had paid upfront.
Lessons learnt:
(1) Please don’t ever rely on Medi Assist. It is severely understaffed and customer care executive have no common sense. (same case with all of them. I had talked with Sagar, Reddy and Kumar during this time and all have same no sense attitude.)
(2) Don’t believe 24 hour call centre services unless you test before hand. Try your self for medi-assist call centre: 080-26537870 and if you get someone to talk to you in less than 5 minutes, I would say, you are extremely lucky!!
(3) Have enough cash with you to pay upfront and possibly claim later.
Please spread this word to your friends and colleagues so that they would avoid such treatment of making their loved ones to wait in the hospital lobby for several hours swallowing infections.
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