I had purchased ONIDA 1 ton split AC from Metro radio and Electronics House, S.V. Road, Bandra (W), Mumbai 400 050 on 21 May. The machine was installed the same day in the evening by the company technician and was tested for 30 minutes. Next morning (22 May) there was no cooling, i called the technician who had fitted the AC and was informed that the gas had leaked and the same would have to be refilled. Next day (23 May) in the evening the technician refilled the gas and tested the unit and it functioned fine for sometime. ON 24 May again in the morning the AC was not functioning, I contacted Metro Radio and Elctronics house (the retailers) who said they will inform company. on trying to contact the company at the call centre there is no response only voice operator who asks to wait and that the call would be transferred to customer executive. Even after waiting for 20 minutes there was no answer at the call centre. In this view of the matter it is requested that the company provide me with a fresh Unit as the present one is faulty and would naturally consumer electricity in excess causing double the loss. I fail to understand how can such sort of a model obtain 3 star energy efficiency rating.
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