To,
The Manager
Credit Card Department
ABN AMRO BANK
NEW DELHI
INDIA
Sub: Transaction Dispute / Fraud Transaction
Ref: Old Credit Card No. 5425 XXXX XXXX 6707
Replaced New Card No. 5425 XXXX XXXX 0789
Dear Sir,
With reference to Credit Card Statement dated 12/march., this is to bring to your notice that my credit card account has been debited a sum of Rs 33998.00 on 20/Feb to IDEA PAYMENT, TATAINDICOM.BILL DESK & RELIANCE INFOCOMM LIMITED Respectively.
I raised a complaint and informed the bank about this unauthorized transaction on the same day on 20/feb when i received call from ABN Amro BAnk Around 8.00 am regarding the transaction i denyied the transaction at thesame time, the the executive told me to filled a disput form with in 60 days accordingly i filled a duly filled disputed form and send a scan copy vai E-mail and Fax a copy also.
After that on regular interval i followed up and the executive told me that reversal will be made after 75 days of filling the disputed form but when i did not recieved the reply from the bank i Did send a mail to the bank and now the bank told me that reversal will not be made.
My question is this when i told at the same time regarding the fraud transaction why not take immediate acttion on it, also all the payment were made to the telephone service company it was easly tracable by the bank for which number it was paid.
secondly each month bank charging interest on the same total around Rs. 7000.00 (Approx).
This is the fact that it is totally a fraud transaction being dumped on me and, therefore, I am not going to pay for this fraud transaction at all. It’s not about Rs 33, 998.00 but it is about the fraud which is not acceptable.
So you are requested to please send a revised statement with reversal of the above-mentioned amount along with the reversal of financial charges, late fees or any other charges levied due to this transaction.
As far as my own expenses are concerned, I am going to make the full payment towards them immediately.
Kindly look into the matter at the earliest and revert back.
Yours Sincerely,
Basanta Kumar Goel
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