Reference: RECHARGE PREPAID MOBILE SERVICE
MY MOBILE NO.9819445788
I processed to RECHARGE my prepaid VODAFONE mobile account through (Citibank internet) on 16-Apr
Top-Up Charged Rs.324.00, Talktime Received Rs.223.25
Difference between charged amount & talktime = Rs.100.75
In Comparison of Prepaid done through a local vendor representing Vodafone
05-Jan Transaction ID: MU0755805613
Top-Up Charged Rs.198.00, Talktime Received Rs.176.22
Difference between charged amount & talktime = Rs.21.78
In comparison to both the above transactions, if I recharge through a local vendor the service tax/cost is equivalent to Rs.21.78 only, whereas through CITIBANK re-charge services I lost Rs.100.75??? Please explain how do you justify that we use this service. Please look into subject issue and update corrective measures.
When I complaint to CITIBANK ([email protected]) they have asked me to take up this issue directly.
Awaiting your necessary action and early response
Regards
Joseph A. Silveira (Mumbai/India)
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