&-- Original Message &--
From: Tiani Mitra
To: [email protected]
Cc: Rajender taneja
Sent: Saturday, March 21 10:12 AM
Subject: Re: Refund of tickets Ref#1867115
Dear all,
I am furnishing the details required by you, kindly take up the matter and process it at the earliest.
We would therefore request you to provide us with the below information, which would enable us to assist you further:
Credit Card Number: 5268610206001002
Date of booking: 08/08
Original Ticket Number: 8296934 onwards journey / 8296936 return journey
Refund Reference: ref# 1867115 for both
Amount to be refunded: Rs.21796/- out of which Rs. 10898/- have been refunded to us for onwards journey, but the refund for return journey is pending yet,
Kindly take a note that both the flights were of the same day and got cancelled due to technical reasons.hence, we should get a refund for both the onwards and return journey
Reason for refund: The flight got cancelled due to technical problems, hence we require the rfefund for both onwards and return journey.
The tickets have been booked through Yatra.Com
Regards
Tiani Mitra
&-- Original Message &--
From: [email protected]
To: Tiani Mitra
Sent: Friday, March 20 2:13 PM
Subject: RE: Refund of tickets Ref#1867115
Dear Ms. Mitra,
Thank you for your email to us.
We acknowledge your concern regarding your refund. We would like to mention that all bookings made on the erstwhile Deccan which is now Kingfisher Red has migrated to a new Reservation & Departure Control System. From the information you have provided, we have verified our records and regret our inability to confirm any amount due to you.
We would therefore request you to provide us with the below information, which would enable us to assist you further:
Credit Card Number
Date of booking:
Original Ticket Number
Refund Reference:
Amount to be refunded:
Reason for refund:
We look forward to being of assistance to you.
Best Regards,
Kanaka Sunil
Guest Commitment
Kingfisher Airlines
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From: Tiani Mitra [mailto: [email protected]]
Sent: Tue 3/10 10:15 AM
To: GuestCare ([email protected])
Cc: S, Haripriya KFA/BLR/Call Centre; Rajender taneja
Subject: Fw: Refund of tickets Ref#1867115
Hi,
This is to bring to your notice that we have a refund case pending since august Ref no # 1867115
We had booked tickets of Deccan Airlines
From Delhi to Dehradun PNR no 8296934 Flight DN-509 on 09 AUG
From Dehradun to Delhi PNR no 8296936 on 09 AUG throught YATRA online private limited.
For Name: Mr. Rajender Taneja and Mr. Sudeshkumar Bajaj
Both the tickets were cancelled as the flight got cancelled due to the technical problems at your end.
The person at the counter had cancelled the tickets and had only given the Ref no # 1867115, and confirmed a full refund.
But Yatra has not yet given us a refund stating that they would want the E- tickets stamped stating cancelled and full refund.
We have got the ticket PNR no 8269634 stamped from the counter of kingfisher Airlines,
but unfortunately we have misplaced the copy of other ticket PNR no 8296936 and your airline people are
not considering the same and giving us any correspondence for the cancellation. But both the tickets were cancelled as the flight got cancelled.
They are asking for a E--Mail confirmation of the cancellation from customer care and then will they give us in writing and stamp for
both the tickets that both were cancelled and we are suppose to get the refund for both the tickets.
We feel harrassed as for a small issue we have been running around airports and calling your customer care.
Kindly consider the matter and get it resolved at the earliest.
Regards
Tiani Mitra
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