Inspite of repeated complaints and call centres issuing numerous complaint nos (f312, f368 being 2) broadband is not connecting for well over 3 months and no one has turned up to attend the complaint. We have being paying bills regularly and that includes the broadband rentals as well. All calls to the departments (at least 80-100) are fall into deaf ears and no one seems to be interested in doing anything to help if connected complaints are met with very casual and indifferent ' devil may care " reponse. there seems to be absolutely no escalation process. everytime a new number is given which invariably either doesnt work or is never picked up. nos being 25611100, 25686060, 25633376, 24361221, 24318706 Its extremely frustrating and disappointing to keep coming across such an attitude. Sooner than this company realises they shall have to shut shop as private operaters will surly walk away with their business without too much of an effort. Someone needs to kick really hard to wake up the incompetent and useless employees especially managers of MTNL from their blissful slumber. I am interested in getting my complaint resolved and have no clue what else I need to do.
Ritu Chatterjee
022-25630383
9833883311
0 comments