Hi,
This is kshitiz Saxena from Pandav nagar, delhi, I got a call from distance telecom marketing cell promising MTNL broadband connection in 7-10 days maximum.
i had applied for connection on 12 of Oct'09 along with 500/- rupees and till date when i call the customer care number : 011-23238383, i always get an answer "Sir your connection will be installed in tomorrow" its 10 days now i have been hearing this same answer from the customer care executives (NEETU, PUSHPENDRA & ANOOP)
these people take customer for granted and just keep them giving false updates or commitments about the connections. They dont let us complain to their seniors there. Please let me know where can i escalate this issue so that this business partner gets fined or a punishment for fooling arounf with customers. they are always ready with excuses and sorry's.
Please help me to take this complain up to the responsible parties.
Regards
Kshitiz Saxena
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