MTNL Prepaid Mobile, Mumbai
Poor Service Quality

Hello,

I am a prepaid MTNL mobile customer reside in Powai (IIT Bombay).

There is a huge network problem for the last 30 days for the MTNL prepaid mobile customers in Mumbai. It is a night-mare to connect MTNL phones and to call from MTNL phones. It hardly works. Most of the time it gives "call disconnected". Call dropping is enormous. SMSs take more than days to reach (even from MTNL to MTNL).

In roaming mode, one simply does not get connected. It searches and searched the network. What is the reason? How many more days will you take to solve? Because of the call droppings the customers loose a sizable amount of its call. Who will pay the customer back? Is there any way to handle these kind of problem? How many days MTNL will take to solve the problem.

Is MTNL going to address the problem? In my opinion MTNL should come clean with their quality of services records. TRAI should punish MTNL at the earliest.

I have filed 3 complaints. 1 & 3 through customer care and 2: through on-line. Can any one take this issue urgently and solve the problem. Many customers are facing the problem.

Thanks.