I have purchased a MTS mobile connection 2 weeks before. This is the worst mobile connection available in India today - Mobile with no head set, which gets heated up even after 15 mins of call (so no use of 150 mins free call daily, no one who takes care of his health utilise this much hours), voice always breaking while conversing, bad connectivity when compared to all other networks so and so.
My SMS was not working properly for past 2 days. I have informed this several times and calls received from customer care informing me that the problem is resolved. But the issue was still pending and I had to follow up again and again. Still this issue is not yet resolved.
The worst thing happened when my connection is disconnected without prior notice. For the past 1 day, I am not able to access incoming and outgoing calls. The reason behind this is not informed me before disconnecting. I can't even call to customer care office through my MTS phone. When called from other cells, it has been informed that my ID proofs are not submitted; but I have already submitted this in the date I have purchased this connection. Still disconnecting without notice. When I called, they informed me that they will update soon. Even after 4-5 hours, not getting any response. I was forced to call again from my side. Informed that they will resolve it only if I will again submit all proofs. Just note that it is not my mistake if they lost the docs I have already submitted. It is simply their mistake and I have to suffer for that. Not ready even to provide a temporary connection to me. Their aim is just to collect Rs.1550/- from every customers. After that no help of customers.
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