I have bought a cell phone from Naptol.com on 4thSep'09 which I received on 23-Sep-09. Within 10 days of receiving the phone its touch screen stopped working. After that I have called the complain department, they told me that there courier person will come and collect the phone and will give you a new phone. I waited for them for a week but no one came. Then I called again, they told me that there courier department is closed so I should send them the phone through any other courier. So I had sent them the phone on 23-Oct-09 through blazeflash via AWV No.210754741. Also the blazeflash people confirmed that Naptol.Com has received the parcel on 24-Oct-09.Post that I called them on 26-Oct-09. Naptol People confirmed that they have received the phone and they will replace my phone and send a new phone to me within 7 working days as they had told me at the time of purchase that in case there is any problem with my phone within 6 months they will replace it as mentioned in the advertisement. Again, after 7 days they told me that you will get it within next 7 days which I didnt. Then again I called up after 7 days, they told me the same thing. Last time I called them is on 13thNov-09 and they told me that I will positively receive the phone on or before 20thNov09. I have not got it till NOW. I tried calling so many times but they speak rudely and are not at all helpfull. I am feeling that I am being cheated.
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