Neelkanth Gas Agency (Indane)
Non-delivery of my refill

Sir,

This is to bring in your kind notice that my booking for refill of cooking gas (indane) was done on 28/02/08, and since then we had not recieved any refilled cylinder. After follow ups, we are informed that the cylinder was handed to us on same day, which is not so. They are not booking again as they say process is of 21 days. Yesterday they created a new story that our booking was done on 28th Feb, and it might be that it is sold to other customer. Who is responsible? On booking they neither give any slips or token against booking nor they do entries in our booking note book. They even dont pick the phones for enquires. After all they say- "Go and tell whom you want, no one can do anything"

Please Help!