I along with my 5 friends were travelling from Pune to Mumbai on 2 nd May in the early morning (7 'o clock in vanaz corner, Bus no - 3218). We have booked 6 seats (each of Rs 280) before the journey date. We were given the seat numbers and we had prefered to take the seats together. When we get into the bus, our seats were already occupied. We asked the staff (in the bus) for our seat. But he suggested to seat in any place. We took adjacent 6 seats. After sometime some passengers came and one of Neeta volvo staff told 2 of us to move to the last seat. But we denied to do so because we wanted to seat together. Then that staff behave very rudely (even with ladies). And just shouted that either we go to the last seat or just go out of the bus. We just requested him to give our own seat (seat number written in the ticket) so that we can seat together. But he was to rough with us.
After that we told the driver, staff in the bus. But nobody responded. They were behaving as if we were travelling without ticket. We called the Neeta Volvo office. But they also havnt took any step. In the Neeta's Inn, Lonavla the staff Gopal was told to see the problem..But he too hadn't responded. Even they were just about to sell our seats to some passengers in Lonavla.
This is the worst customer service i have ever met.
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