I need lodge a complaint regarding Nilgiries retail outlet at Hormavu main road before the railway track on the left side of the mail road in Bangalore.
This is regarding our wallet that was lost at the outlet and it had most of out valuables like credit cards, debit cards, travel insurance card, Amex corporate card, pan card and cash Rs. 4000.
There was a chaos created by the staff for getting the amount swiped for our monthly milk delivery in advance where they asked us to call someone regarding same from their landline etc., while this we missed our wallet in the confusion. No other customers were in the outlet during that time at the counter.
They had the CCTV working during that time so when we realized not having our wallet we asked them to check on the CCTV recording but did not get any response and we were asked to be back in 30 mins as the CCTV guy was off for lunch. But when we returned after 30 mins we were sent back saying that the recording was not working hence they did not have any details recorded.
We went to the police station for registering a complaint and got the FIR.
The fact of the CCTV not working or the recording data was deleted is not yet clear its kind of pathetic to deal with such supermarkets where there is no professionalism.
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