To
The Care Manager.
Nokaia India Pvt Ltd.
4F, Tower-A & B, Cyber green,
DLF Cyber City, Sector-25A,
Gurgaon-12 Haryana (INDIA)
Copy To
Nokia India Pvt Ltd
2nd Floor Commercial Plaza,
Radisson Hotel, NH – 8
Mahipalpur, New Delhi – 37
Copy To Service Center Details
Bright Care,
# 25/1, Srikanta Mahal, 1st Floor,
1st Cross, Sampige Road, Malleswaram,
Bangalore 560 003
Sub: We Request you to provide New Hand Set as a Replacement for IMEI: Nokia 3120c-1c Graphite, IMEI: 353101023722043, Purchased on 26-08-08, As Its 8 Days Old,
Service Job Sheet no 140434038/080902/36, Dated 02-09-08,
(Service Center Details: Bright Care, # 25/1, Srikanta Mahal, 1st Floor, 1st Cross, Sampige Road, Malleswaram, Bangalore 560 003, Ph no 41281846)
Mobile Detail: Nokia 3120c-1c Graphite, IMEI: 353101023722043,
Dear Sir Madam / Manager.
We Request you for New Hand Set as a Replacement as this Mobile Detail: Nokia 3120c-1c Graphite, IMEI: 353101023722043 is
(8 Days old) & was purchased by us on 26th Aug for which Detail fallow bellow, as Bill Xerox copy attached with this letter,
Mobile no Nokia 3120c-1c Graphite, IMEI: 353101023722043, Purchased on 26-08-08, Bill no 21915, For Rs 7500 / 00,
(From Sims the Mobile Gallery, # 859/3, 1st Main Road, Yeshwanthpur, Bangalore-560 022)
As we have given the Mobile to Nokia Care Centre at Bangalore after having problem as (mobile was kept for charging & after some time we found that mobile was not working and was Complete Dead & for which we gave the mobile to the Nokia Service Center Detail & address fallow, Bright Caree, # 25/1, Srikanta Mahal, 1st Floor, 1st Cross, Sampige Road, Malleswaram, Bangalore 560 003, Under Service Job Sheet no 140434038/080902/36, Dated 02-09-08,
&
As till today we have received only one answer & replay as we have sent the mobile to Head office & Answer (still we have not received the mobile from Head office) replay to wards this as several calls made on this Ph no 41281846,
&
For which we hade called several time to the fallowing no’s also (30303838 / 1800-425-3388) to now the states. &for which we have received the complaint Docket no (- -3CHVL7 on 15-09-08) & after 48hours the answer is that mobile has been sent back without repair to Nokia care Bangalore on 17-09-08,
&
So for which we called to Bangalore Nokia Care, &, Answer was that we have sent back to Head office for repair as it was not repaired by them (Head Office) & as for Hand Set to Be Repaired We have sent back to Head Office on 18th Sep 2008 and it will take some time,
&
So once again we had called to this no 080 30383838 on 22nd Sep 2008 & asked for Replacement as this mobile is 8 Days old & Under Warranty, but for which we have been issued new complaint Docket no (2 -3D7HIX on 22-09-08) and we must call back after 48 hours to now the states of Hand Set Complaint Docket no (2 -3D7HIX on 22-09-08),
Once Again We Remind You That This Mobile Hand Set Nokia 3120c-1c Graphite, IMEI: 353101023722043 Is 8 Days Old Only
So We Request You To Replace With New Hand Set As A Replacement As Purchase Bill Xerox Copy Attached With This Letter, And We Hope That The Needful Towards This Will Be Done Immediately Without Further Delay,
Thanking You.
Date: 22nd Sep
From: Kantilal. G. Jain
Ambika industries, # 41/1, Sanjeevappa Lane, Avenue Road Cross, Cobbanpet, (Near Sri Rama Diagnosis & Mona Clinic), Bangalore 560 002, (INDIA)
Ph no: Factory no 91-80-22112953, Office no 91-80-41224262, Mobile no 91-98860 62164, Residence: 91-80-22107132,
Mfrs: Study Table Chair, Computer Table, Cradle, Cradle/Cot, Play Pan, Bunk Bed, Specialist in: Baby’s Furniture’s, Nursery & School Furniture’s, Custom Made Furniture, Dealers in: Imported Children’s Room Concepts, Baby & Nursery Furniture
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