NOKIA CUSTOMER CARE OF NDIA
Re: REPLACEMENT OF NOKIA 3110C ESN/ IMEI NO’—356974013364910
To
The Senior Manager (Customer Care)
Sir,
Re: Replacement of NOKIA 3110C setColour black ESN/ IMEI NO ‘356974013364910.
This is with regret to inform you that my hand set nokia 3110c has developed a serious problem after the day it was purchased from SALUJA TELECOM bank more dhanbad.
(1) Its first problem started after the 4th day of its purchase when the themes were not able to apply properly. And it was complete failure when I tried to apply the zodiac theme, The screen was showing on and off sign frequently.
(2) Its second problem was with the voice recorder It was not able to record any sound properly.
(3) The third problems was with its games. Both the games did not work properly. The sudoku game was totally failure.
After 2 weeks the cell became complete dead, it never switch on again. I took it to the nokia care dhanbad. They were unble to repair it as it was having some major problems It was then taken to kolkata.
My first jobsheet no ‘ was –270343506/070926/7 product code –0550573 dated 26/09.
I request them for replacement but they did not listen any word or me.
After its first repairment it was still having the voice recorder problem. The screen used to show the on and off sign for sometimes. The themes were having the same problems. While changing the themes it often used to switch off automatically. The games were still having the same problems.
Then also I was using the set any how with its persisting problems.
Now it had again became complete dead. I submitted to the nokia care dhanbad. They told that it is having again some serious problem and took it to kolkata..
This time My Job sheet No’ is 270343506/080619/29. product code—0550573 dated 19/06.
Sir I am sure that a faulty set had been provided to me and I have completely lost the trust in the current hand set.
Since I had purchased the set with a dear price I expect the full value of my money.
Within a guarantee period it is having serious problem, what will happen after the period expires.
I therefore request you replace this faulty set as it is having many problems.
I will be highly thankful to you if you kindly look after this and replace this mobile.
Thanking you.
BISWAJIT GHOSH
GANDHI NAGAR (NEAR RUPA MEDICALS). PO DT-DHANBAD.JHARKHAND
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