Dear All,
I am a regular user of Nokia mobiles from 2003 till now. I always prefer to buy Nokia mobiles as it has a best quality in its making. I recommend all my friends & family members to buy nokia mobiles even till now. But am very much fed up with one of the Nokia care service centre named:
Radiant Telecom,
ASC – 683_465550,
No.790, G block, 1st street,
10th Main road, Annanagar,
Chennai - 600040.
Ph: 044 42172949/89.
>>> I purchased a Nokia 5610d-1GB Blue (Express music) mobile on 14 January for Rs. 11, 685/- on EMI with discount on festival offer at :
HOTSPOT Retails Ltd,
No. P-999, 2nd main road,
Annanagar, Chennai – 40
Ph: 96000 58172.
Within one month from the date of purchase my mobile got a problem. The problem with my mobile was the caller on the other side cannot hear my voice even if it is an incoming or an outgoing call. The next day I went to the Nokia care service centre mentioned above. There they opened the back side of the mobile and checked before me and said that the mike has broken and it would cost Rs.1600/- for repairing it. They returned me my battery & memory card to me and gave me a job sheet (no.12548) mentioning the delivery date of one week.
From that day, for one month I & my friend would have gone to the service centre for more than 20 times returning back empty. Each time when we went there to get our mobile they added each problem with my mobile like* my ring tones are not working, *display is not good, *my motherboard has some problem, *the mobile has gone to the head office Etc.
Suddenly I was in an emergency to move to my relations house in Coimbatore, so I thought of getting back my mobile before I go. At last we fought with those people and asked them to return back the mobile without repairing it. They returned it after four days. Within those four days we walked there four times.
At the time when they returned the mobile it was in a dead condition. I had sent my other collogue to ask them when they would return the mobile. That time they returned the mobile to him and have told to put charge for the mobile and it would get switched on. As I was in the emergency to start outstation that night, it took the charger with me and thought of putting charge when I reach my relative house. But even after charging it for 8 hours I can’t switch on it.
When I gave my mobile for repair in the centre it had only one problem with the broken mike, which was even mentioned by the service engineer who tested the mobile. But at the time I got my mobile in return it was in a burying condition.
After I returned back Chennai I went to another Nokia care service centre near kodambakkam and enquired about the problem that I can’t switch on my mobile. There the service engineer opened the phone and said that they have spoiled the mother board by soldering it, and also removed some of the parts inside it and it cannot be produced into good condition even after it is repaired. They asked me to go again to that same service centre and ask the solution for this.
So I went again to that same centre in Annanagar to ask them for the solution. There one of the service engineer ill-treated us, shouted on us that they would not be responsible for this after we got back the phone. The Manager/ Owner of the centre Mr. RameshSuthar came and compromised us and created another new job sheet (no. 683465550/090422/24) on 22 April mentioning the delivery date will be on 6 May. But till date we had been there for more than 10 times from 6 may getting back the same response we got before.
I have not even used the mobile for one month at least, but am paying the EMI till date.
Nokia is the best product with a worst service.
Can anyone suggest me a solution to get my mobile back in a good condition. Please anybody tell me where & Whom to contact for giving complaints and get a solution.
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