I am having a Cell phone of NOKIA make-model N70, which i have purchased one and half year back. While working on net Nokia Web site, Nokia popup appeared, saying "Update your Phone software". I tried to update the software, but the phone became blank. I have written to NOKIA customer care and got reply suggesting to contact nearest NOKIA customer care. I had contacted to M/S Shreejee enterprises -LG3 B5 Raj Nagar Ghaziabad (authorised Nokia C Care) and handed over my phane to them. They kept the phone for three day and returned with out repair and charged me Rs.113/-.Again i had written to customer care but they did not care. My phone has been damaged by nokia up date software and further damaged by Nokia care centers.
In short I would like to state that NOKIA CARE are cheating their customers and Nokia company is tempting their phone users to get thier sets dameged by phone update softare. Please find below the correspondance:
Dear sir,
On your advice i have sent my phone to nearest customer care center M/S Shreejee Enterprises LG3, B5 RDC raj nagar Ghaziabad. They kept the phone for two days and returned it to me with out repairing it and charged Rs 113/- as service charges and advised me verbally to send the phone to Noida nokia customer care centre.
I am unable to understand what type of services your service centres are providing to customers.
My phone was working all right till i have tried to update phone software. If updation of software is so dangerous, why Nokia popups are displayed, while connecting the phone to laptop on internet and prompt the user to update the software .why not Nokia strongly suggest that one should not up date the phone software him self and strongly recommend to get it updated through service center.
I am unable to understand the intent of Nokia company, to get their sets damaged by updating softwares and harassing their customers. I wont mind loosing my phone, if it would have got damaged by any other reason but by marely updating the software is intolerable to me.
I am in terribly sad and seek your appropriate advice on the matter.
Regards
P K Bhatt
9350707007
Phone model no- N70
IM No; 351863/01/374157/0
Dear sir/Madam
I have contacted Nokia care line and on his advice sent the cell phone to HCL INFINET LTD- A-78, Sector-2 NOIDA U P. They kept the phone for 6 Days and returned the same with out repairs in the same condition. They have again charged me Rs.112/- as service charges.
Now i do not know what to do with my phone.
NOKIA people are cheating their customers. My cell phone got damaged while updating software, for which NOKIA flashes massages and prompt customers to update softwares and get the cell phone damaged.
NOKIA CARE centers are also cheating customers and not providing any services only charging with out carrying out repairs.
I would be filling a complaint in consumer forum for this.
Regards
P K Bhatt
9350707007
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