Dear Sir
I am Maninder Singh, From Greater Noida. I work here at Greater Noida.
And my home city is Patiala (Punjab).
I purchased a NOKIA mobile
Model name: N81-Grey
IMEI no: 356994015897113
Date of Purchase: 16.08.2008
INV no: 184101810
Under Warranty: Yes
Price: 14, 300 INR
Place: Patiala
From: Hotspot SCF-240B, Dharampura
Bazzar, Patiala (Punjab).
1) With in 5-Days of purchase, I found my nokia mobile not accepting any of the memory cards. While the same memory card works in the other mobile.
Means the problem is there with the mobile itself.
So after Telephonic conversation to HOTSPOT Patiala. I Traveled to Patiala & submitted my mobile for repair to the same Hotspot on 13.09.2008
Book no: 904
Service Job sheet no: 003
Location code: 184
Location: Dharampura Bazzar Patiala (Punjab)
Date: 13.09.2008
Fault Reported; Memory card not working
Under Warranty Yes
After 7 Days My Father received the mobile from hotspot Patiala & sends it to me at NOIDA.
But the problem was not solved.
2) On 20.10.2008
For the same fault I submitted my mobile to NOKIA CARE itself at Noida, nearly 40 Km from my home at Greater Noida.
Job Sheet no: 114434038/081020/47
Date: 20.10.2008
Job warranty: Yes
Fault Reported: Memory card not working
Target Date given: 21.10.2008
Location: NOKIA CARE CENTER
MICRONS TELECOME
C-4, Sec-2 Noida
3) On 07.11.2008
I was called to receive the mobile at NOKIA CARE that it had been repaired. As i reach there & checked my mobile the problem was still same. So, I did not received the mobile & Nokia care submitted my mobile again on the same Date same Time. With a new job sheet.
Job Sheet no: 114434038/081107/23
Date: 07.11.2008
Job warranty: Yes
Repeat Job: Yes
Fault Reported: Memory card not working
Target Date given: 18.11.2008
Location: NOKIA CARE CENTER
MICRONS TELECOME
C-4, Sec-2 Noida
4) On 21.11.2008
I was called at NOKIA CARE to receive my mobile. There I was told my mobile have been declared Un-repairable by the HEAD OFFICE.
Reason: Sim Tray missing.
5) As I argued with the supervisor of the NOKIA CARE center & gave all the explanation:
a) First, at the time I submitted my mobile; it was opened & thoroughly checked by the NOKIA service
engineer from inside & outside both
Nothing missing was reported on 20.10.2008.
b) Second from 20.10.2008 I have not even received my mobile till today.
c) Third between 20.10.2008 & Today (on 21.11.2008). My mobile had been send twice to the head office, if some thing is missing?? Why I was not told on 07.11.2008 when I came to receive my mobile 1st time.
d) Fourth if the Sim tray was missing then why a new job sheet was issued to me on 07.11.2008 with Repeat job: YES.
Means every thing was complete from my side.
e) Fifth after the mobile is submitted to NOKIA CARE, if some thing got missing. It is nokia’s responsibility.
f) Sixth If now some thing is missing in my mobile. That means you are using my mobile spare for other work.
After all this the Supervisor (nokia care center) asked for 2-3 days.
6) On 28.11.2008
I was again called to receive my mobile. As I reach there & checked my mobile the problem was still same. So, I did not received the mobile & Nokia care submitted my mobile again on the same Date same Time. With a new job sheet.
Job Sheet no: 114434038/081128/61
Date: 28.11.2008
Job warranty: Yes
Repeat Job: Yes
Fault Reported: Memory card not working
Target Date given: 01.12.2008
Location: NOKIA CARE CENTER
MICRONS TELECOME
C-4, Sec-2 Noida
7) On 28.11.2008
I logged a complaint with Nokia Customer Care & asked for the replacement.
Ref no: 2-3J27YV
Executive Name: Mr. Gurvinder Singh
The executive told me to call after 24 Hrs. To know the Nokia’s Decision.
8) On 29.11.2008
I called up Nokia Customer Care; But They replied “No”
Why?? Because my SIM Tray is missing.
Now If the Customer is at false than why the Nokia care centre Issued a new Job Sheet on 28.11.2008 After the NOKIA Declaration that the mobile is Un-repairable (Sim tray missing).
NOW
1. I have submitted my mobile 4 times to NOKIA, if it is not getting repair, NOKIA must
issue me a new mobile.
2. NOKIA Care people have done FRAUD, they used my mobile spares for other purpose, how my
SIM Tray got missing, if i had not recieved my mobile from 20.10.08 till today.
3. NOKIA people never ever called me in last 4 months to recieve the mobile, every time i am suppose
to call them to ask when should i can come to recieve my mobile. Such kind of irresponsible
behaviour.
4. NOKIA Care center is nearly 40 kms from my home i had traveled to nokia 4-5 times on my byke.
fo my mobile.
5. I have wasted 5-days by taking leave from my work.
6. I purchased a care pack from HOTSPOT worth 1300 INR. on the same day of the purchase of my
mobile. NOKIA let this money wasted.
7. As Nokia have not solved my problem till today, i spend 4-months without my family & friends
phones. & finally purchsed a new mobile.
8. NOKIA had done a lots of mental harassment to me.
9. What, a person from a normal class family can do. Finally have send a notice to NOKIA & desided to move to the CONSUMER Court. I want all my expenses back.. it is my money, that i have earned by doing hardwork Day & night.
After all this nothing has beed done by NOKIA... Go to hell with NOKIA.
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