History:
I had booked 4 consignments, bearing no. 6068801, 6068802, 6068803, 6068804, from Erode to Jaipur & Noida, as applicable (The photo-copies of Consignment Bills are attached in the mail). I approached them to get delivery of the said consignments at the said places, but I was not given delivery of the goods.
I asked the concerned officials to re-book/return the goods to me at the booking station, but there has been no reply to the same. (A letter given to re-book/return the goods is attached here-with)
Complaint:
After making repeated attempts to know the position of my consignments, I was shocked to find that my goods have been delivered (Pls find attached the tracking details received from the company’s website, www.omlogistics.co.in)
The goods were booked on DACC (Delivery against Consignee Copy), but from the attachment you would find that the consignee copy lies with me, so it should not be delivered to any one without it.
I raised my complaint with Mr. Kuldeep, who happens to be the Erode Branch Head, I did not get any response from him, then I contacted Mr. Rakesh, the ISO Management Representative of the company, He forwarded me to Mr. Harish, the Manager of Sales Co-ordination & Marketing, who in-turn forwarded me to Mr. Sachin Sharma, the Operation Head, who again forwarded me to Mr. M.S.Negi, Regional Head. After going through all this channels, still my problem is not yet resolved. Below are the contact numbers of the above said officials,
Mr. Kuldeep, Branch Head (Erode) - 91-9244520989 / 91-9244200362
Mr. Harish, Manager Sales Co-ordination & Marketing - 91-9268568558
Mr. Sachin Sharma, Operations Head - 91-9268568550
Mr. M.S.Negi, Area Manager / Regional Head - 91-9244200361
I feel my goods have been sold out in the market and now I am being given a cold shoulder.
RELIEF:
The total value of goods is Rs. 8, 81, 334/-. I expect that my goods may returned to me, or I be given the said value of goods with interest.
It is a ISO 9001:2000 certified company, but doesnt follow any procedures, the certification is a waste.
0 comments