PLEASE GO THROUGH MY PERSONAL EXPERIANCE.subject-Fraud, cheating, deceit and athreat to national and defence security. I had a very bad experience with OM Packers. I booked a full truck from Navi Mumbai to Trivandrum and was promised delivery within 5 days with unloading and unpacking taken care of by them. The packing was shoddy and it was loaded as a full truck load into a lorry with insurance provided mentioning the lorry no. After repeated calls due to non delivery at Trivandrum I was informed by Uttam (Mumbai Manager) that the lorry hit a motor cyclist and there is a delay due to this. Finally the goods reached after 12 days but to my surprise it was in another truck not the one insured for. I was also told that a fine of Rs 2000 was levied by Check post police for exceeding height stipulations which I was asked to pay. Though I was lured by the ISO certification displayed on the site and promise that unloading and unpacking would be their responsibility. However when Head load workers here demanded Rs 18, 000 for unloading I was asked to pay the amount. Since I was in a trap I negotiated with the Unions and got it reduced marginally which I paid them since it was my need. However when unloading progressed I found a big crate under my goods. When I confronted the driver as to why he was carrying unauthorised goods in the truck fully booked by me and asked for the papers the real tr uth came out. My goods were unloaded at Vashi and kept in a warehouse for 5 days. Thereafter it was loaded into a truck which was first loaded with a huge crate carrying some machinery? from LNT to ISRO at Trivandrum. I could get all these details from the papers the driver showed me on threat of calling the police. I wonder how possibly sensitive items of a defense related organisation could be transported in this suspicious manner and who is the culprit in this fraud. I am sure full cargo fares may be collected from LNT and as done from me also. It was raining in Mumbai and my goods got drenched with the cardboard cartons collapsing damaging my goods including costly artifacts, crystals, decorative pieces and crockery broken due to weight crushing them. I suffered a huge loss both in terms of damaged goods and my paying the head load workers without unpacking being done. I do not know if this ISO certification etc is a fake because though the site carries an office address at Trivandrum Uttam did not give any contact details even when I demanded for the same nor I found anybody representing that office. Apart from the huge fraud committed on me I also am worried about national security being compromised for the greed of such rapacious, unscrupulous transporters who would go to any extent to make a fast buck. I think the authorities should watch for such fraudulent tricksters and take exemplary action to stop such frauds which could be a national threat. Below a huge pile of household goods anything could be hidden and transported which could be very dangerous in the present scenario. PLEASE SEE THAT ACTION IS TAKEN AGAINSTSUCH COMPANIES WHO CHEAT CUSTOMERS AND ARE A THREAT TO THE NATION.
Regards,
K. Muralidha
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