I had complained about my Onida G630 on First week of May. Now after 6 months of the complaint, I feel like cheated, insulted. My problem started from this way I had booked Onida G630 Mobile set in the second week of February through Home Shop 18. I received the set after 2 week from M/s Girdhari Lal & Sons Petrochem Pvt. Ltd. A-67, Okhla Industrial Area, Phase-II, New Delhi – 110020 vide their Invoice No. 11632 dated 22.02.2009. After some times it got Unknown Error & hang in menu display completely. But after replacing the battery, that time it was in working condition. After some time the hand free not working properly. Regarding this problem I contact ONIDA SERVICE, Customer relation Centre, 55 PatparGang Industrial Area, Delhi –110092, In the month of May The customer service representative, reload its software and change the hand free on 16th, May. After using about 20 days on 05th, June it again got Unknown Error & hang in menu display. After that we used regularly call to the service center. After some time the hand free again not working. Then I contact to ONIDA SERVICE, Customer relation Centre, 55 PatparGang Industrial Area, Delhi –110092 Phone No. 65656240 on 08th, August & request to change hand free. The service person told me that at this time hand free is not available but you can received the hand free after one week. After One week I contact the Service Center person, He told that hand free guaranty is over so you can not got hand free. But still situation is same. On of first week of October My hand set hanged and I called service center, he suggested me to come Customer relation Centre, 55 PatparGang Industrial Area, Delhi –110092. Same day (10.10.2009) second Saturday I personally visit customer relation Center. The person reloaded its software and return my set to me. I also request to solve this problem for ever they said very rudely and cannot do anything. I am really fed up of calling Customer relation Centre again & again. Now I am humbly request Onida Authority to step in and take the quick, sharp & necessary action to rectify my Onida G630 Mobile set problems. Then I had one more request to onida please keep some able persons in prime areas. (At least who can speak in politely) in customer service as relation ship managers. I hope ONIDA will try it's best to maintain the customer faith & esteem. Otherwise I need to drop Onida from my mind.
WithBestRegards
Rakesh Pokhariyal
P-4, A-4,
Dilshad Garden
Delhi – 110095
Mobile no. 09810680726
Email: [email protected]
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