I logged the below complaint in ONIDA website itself but they are not ready to take about the complaints.
I am having problem with my AC LED lights for the past 1 and half months. Below is my complaint id's but now the status is closed.
Complaint id - 76380949, 76380317 and 76380892
First of all I want to tell about your service center, I NEVER EVER SEEN LIKE THIS KIND OF WORST SERVICE IN MY LIFE. This is very RIDICULOUS for me.
I made 3 complaint regarding this issue but without solving my problem, your customer care service people closed my complaints and the reason is CUSTOMER NOT AVAILABLE IN HOME AND NOT ABLE TO REACH HIS MOBILE. But the thing is, from your service people I will get call and they will ask for confirmation whether I will be available or not after this call, your service people wont come to solve my problem and the solution is my complaint is closed due to not available. When I call to your head office Adonis Electronics Pvt. Ltd. and the person who is attending calls ask me to contact Tambaram Sanatorium branch but I am not able to contact Tambaram Sanatorium branch because always phone line (044-22413334) was busy.
I planned to take/go with your Extended Warranty Contract (EWC) after my warranty period but as of now I dropped this idea and I never recommend to buy ONIDA products to my friends, relatives, colleague and my family because of your POOR CUSTOMER SERVICE.
NOTE: ONIDA is a nice and good product but CUSTOMER SERVICE (Adonis Electronics Pvt. Ltd.) IS WORST.
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