Its when i own an Onida washing machine for the past 2 Yrs and face a technical problem for more than 40days now. The problem does not only lie with the machine, also the philosophical term of Customer Support as being meant by Onida organization itself. As with the case of mine, i had called the unified customer support 044-66783000 more than 8 times. But to my surprise i had a registration no:4876380563 first on 13-July, second 56382375 on 20-July and third 66380402 on 11-Aug afresh. Doesn't it sound rubbish and unprofessional hearing, all the complaint nos pertain to the same unresolved service problem. The efficient unconvincing reasoning on this case has been mentioned on human error, technical snag, operational procedure, blame game on the individuals, every other time you reach the customer support. But to the sadness, none has turned-up to resolve my issue yet and clueless when such would ever happen. Does Onida ever understand what Customer support least to be meant? Does the fate of the customer has to be suffering only with their franchisee M/s. Adonis? as the Onida website too do not work specifically only on the feedback page. Before requesting fellow countrymen to eject them out of business, the hunted customer feels for livelyhood of many individuals associated to the company, but why not the same be reciprocated by its employees on whom the company is built of.
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