I had purchase Onida Hydro Shakti Machine from M/s. Gemini Electronics - Mumbai in 2006. There are frequent complaints with the product during the warranty period. We had our AMC done twice & now it has expired on June. We have made several calls to the call centre for renewal of AMC & repair of defective motor. Our complaint no is 09032436382125 made in March / April was repaired in May / June end. Our another complaint no 09092436381317 made in the month of September is yet to be attended. Most of the time spares parts are not available with the service centre & it takes a long time.
Nobody pick up the phone at service centre particularly on 28764605 / 28791499.
We somehow got a mobile no. of a gentlemen Mr. R bhatt 9320615479 who kept on making false promise of deputing the technician. Later on he also stopped pickingup the phone.
I fail to understand are the seniors management at ONIDA particularly the HEAD SALES, VP, MANAGING DIRECTORS ARE EITHER SLEEPING OVER THE NO. OF COMPLAINTS OR THEY ARE JUST NOT BOTHERED TO ATTEND THE LOYAL CUSTOMERS. WHY DO THEY MAKE TALL CLAIMS THAT WE ARE BEST? I AM SO DISAPOINTED THAT HENCE FORTH IN FUTURE I SHALL NOT BUY ANY ONIDA PRODUCT & WOULD NOT RECOMMEND TO ANYBODY TO BUY THE SAME.
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