We had purchased Onida- waterfall semi-automatic washing machine WO 68SXL1WH with invoice no. TH/MAR07/0054 dt 09 MAR 07 from Sumaria, Thane show room.
On 2nd October 08 the machine was not working therefore we informed Mr. Yusuf in Sumaria on the same day & in turn they contacted someone from your company. Accordingly one technician Mr. Deepak Singh visited my house and informed that the pulsator is not working that would be replaced.
But after a week, he did not turn up then again we called sumaria then we were informed that the part was being procured from the company.
There after we diligently reminded sumaria, Mr. Deepak Singh & his senior Mr. Sunil Kataria daily thrice without fail. But no avail till today they are giving fake answers. There are utterly arrogant and insulting to the customer.
At the time of purchase we were told that the ONIDA Company has Mumbai base & every service call would be attended promptly.
For the last one & half year we did not face any problem with the machine but when we faced since one month we are at gross difficulty.
Even though the machine is in warranty, if company fails in this manner, should we not seek consumer court in this matter.
Kindly revert to us immediately, unless we will need to seek legal course.
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