I had booked my household and car through Agarwal Packers and movers Pvt Ltd on 26th Oct from Ghaziabad to Bhubaneswar. With all the clauses of transportation put on the GR (Challan), I had paid the entire amount what they quoted and asked for. The household items which was to reach on 1st Nov reached me on 3rd Nov at the late evening when it becomes very difficult to see what items have broken or damaged. It was a harrowing day for me from 01st Nov when I was calling all the concerned people at the company togive me the real picture as to when my household items will come. I had to keep my family stay for 4 extradays at hotel and we leftthe hotel on the saying of the compnay that my household items will arrive by mornign 10 am. To a person in a unknown city, it was difficult for me to stay in a empty house with out food and water till 7 in the evening due to these packers and movers. Somehow the items came and there was a huge damage to the expensive items. The company managed to rectify the corrections after 4/5 days of delivery of household goods.
REgarding the car, the call centre with no. 011 4500 3500, used to give me replies that my car will arrive by 4th Nov. Again they said the car will arrive by 7th of Nov. I had to call them up more than 100 times (which shows in my detailed bill) to get the information, which rather they shoudl have given me without my calling them.
Till date I have not received my car from them. It was booked on 26th Oct and today is 15th Nov.
Pls help me out how can I sue the company to get compensations for the lossess I incurred by staying in hotel for extra days, incurring huge transportation expenses on account of my car not being with me. I can be reached at 9178464287
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