Customer id-235110
Smarjit Debata
53, Goutam Nagar
Bhubaneswar-14
Scheme Using: Home Economy Plus
Since 5th of November I was not having my tv as well as broadband connection. I lodged my complaint in the customer care and waited for couple of days I saw no progress. Then, I kept calling the customer care (0674-3911111) for 5 days, twice or thrice per day. After a lot of struggle I got back the connection on 11th November.
Unfortunately, due to voltage fluctuation I got my modem adapter burnt. Again on 12th, I lodged a complain regarding this matter. The kept playing with me by saying "Sir I have forwarded your problem to the technical department and they will call back to you withing 2 hours / Sir I have informed your problem already and they will look into the matter. " Like this I had to call the hell like customer care for a week again thrice or four times a day. On 19th, I called the customer care thrice and got the reply as "Sir We have forwarded your problem to the technical department./ We have already informed and they will call back to you withing 2 hours.". At last, on 19th evening a Ortel technician who was working on the electric poll to set the connection of my neighbor.By chance I asked him about my issue. What he said was really a panic. He said that he had forgot to bring my adapter and he even didn't hesitate to request me to go to the head office (at chandrasekharpur which is 10-12 kms distance from my home.) Then I called the customer care in anger and elaborated the matter. And the customer care executive replied me saying "Yes Sir I think, You might have been told by our other customer care executives to come to our office and replace the adapter." which was really pathetic and unexpected.
Hence, in Ortel there is no value for money. The customer care really keeps giving false assurance to the customers. Therefore think twice before subscribing for Ortel's service.
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