DATE :- 23/11
TO
BEST UNDETRTAKING MANAGEMENT,
DEAR SIR,
COMPLIANT NO:1 :-THERE IS NO SPECIFIC LAST BUST STOP AT GHATKOPAR (E) STATION FOR BUS NO: 404 & 406 SO ALL BUS OF 404 & 406 STOP UNOFFICALLY OPPOSITE STATER CABIN OR BEFORE & PEPOLE HAVE TO WALK FOR 50 METERS FOR GHATKOPAR STATION, SO WHEN BEST COLLECT FULL FARE OF RS.4.00 FOR GHATKOPAR STATION IT IS BEST DUTY TO ALIGHT PASSENGER AT GHATKOPAR STATION & NOT AT STATER CABIN FAR AWAY FROM STATION, SO WE REQUEST BEST MANAGEMENT THAT MAKE GHATKOPAR DEPOT BUS STOP OPP SMARAT HOTEL AS LAST STOP OF BUS NO: 404 & 406 AS EARLIER AS POSSIBLE
COMPLIANT NO:2 :-BUS NO:- 507 DOES NOT STOP AT GHATKOPAR STATION EVEN THOUGH IT IS OFFICIAL BUS STOP & WHEN WE ARGUE WITH BUS DRIVER & CODUCTOR, THEY SAY THAT CHECKER HAS TOLD US NOT STOP AT GHATKOPAR STATION STOP, SO WE REQUEST BEST MANAGEMENT EITHER TO INSTRUCT ALL DRIVER & CONDUTOR OF BUS NO:507 TO STOP AT GHATKOPAR STATION STOP OR PLEASE REMOVE BUS NO: 507 FROM GHATKOPAR BUS STATION STOP SO THAT PEOPLE COME TO KNOWN THAT BUS NO: 507 DOESNOT STOP AT GHATKOPAR STATION BUS STOP.
COMPLIANT NO:3 :-BEST Bus route 404 & 406 starts at GHATKOPAR (E) STATION and ends at SHIVAJI NAGAR / POLICE QUATER. considering the length of this route, the FREQUENCY of this bus is VERY IRREGULAR & HORRIBLE, AS PASSENGER HAS TO WAIT FOR 20 -30 MINUTIES FOR BUSES BECAUSE OF BUS DRIVER & CONDUCTOR TAKE HALT OF 10 MINUTES AFTER EVERY TRIP OF MAXIMUM 21 MINUTES (TO & FRO) AT GHATKOPAR (E) STATION LAST STOP OPPISITE STARTER CABIN FOR GOSSIP WITH THE STARTER, THEY ARE NOT WORRIED ABOUT THE PASSENGER STANDING FOR 30 MINUTES AT STARTING STOP, BACAUSE OF THIS ATTITUDE OF STARTER & BUS CONDUCTOR SHARE A RICKSHAW BUSINESS IS FLOURISHING DAY BY DAY WHILE BUS BUSINESS IS GOING DOWN EVERY DAY.
COMPLIANT NO:4 :-YESTERDAY ON 22/1 BUS NO:- 404 HAS REACHED GHATKOPAR (E) STATION AT 6.55 PM & HALTED THEIR AT STARTER CABIN FOR 15 MINUTES DURING PEAK HOURS, WHEN FINALLY BUS CAME AT STARTING BUS STOP AT 7. 15 PM, BUS GOT OVERCROWDED & WHEN ASKED THE CONDUCTOR WHY HE HALTED FOR 15 MINUTES, HE REPLIED US VERY RUDLY THAT STARTER HAS GIVEN ME 7.15 TIME, SO I HALTED FOR 15 MINUTES, IF YOU HAVE ANY QUERRY GO ASK STARTER OR GHATKOPAR DEPOT MANAGER, MAIN PROBLEM IS TAHT AT THE TIME OF PEAK HOURS IN EVEINING FROM 6. 30 PM TO 9 PM, WHEN THEIR IS AROUND 50 PASSENGER STANDING AT STARTING POINT & THEIR IS BOTH THE BUS 404 & 406 HALTING FOR 15 MINUTES AT STARTER CABIN DAILY FOR GOSSIP & HELPLESS PASSENGER WATCHES THE BUS THINKING THAT BUS WILL COME WITHIN 5 MINUTES, BUT BUS DOES NOT COME FOR ANOTHER 15 MINUTES & PASSENGER HAS GO BY SHARE A RICKSHAW FORCIBLE, WE DONOT UNDERSTANT WHY BEST MANGEMENT GIVE HALT OF 15 -20 MINUTES FOR THIS SMALL TO & FRO ROUTE OF HARDLY 21 MINUTES (12 MINUTES ONE SIDE), SO WHEN BUS COME AFTER 25 MINUTES, buses get so horribly crowded WE have complained to the BEST UNDERTAKING on their e-mail ID and they HAVE NOT replied ANY OF OUR COMPLAINTS (ATLEAST 15 COMPLAINT I HAVE SUBMITTED AT STARTER CABIN). I suggest (rather, I challenge) the depot manager to try to get into the 404 bus at GHATKOPAR (E) STARTING BUS stop during peak hours (6. 30PM -9 PM) The BEST bus services seem to be deteriorating everyday and they are clearly incapable of handling the growing load of mumbaikars. BEST officials, please wake up!!! You are running the bus services of a growing metropolis!!! Please ATLEAST MAINTIANED YOUR BUS SCHDULE & the frequency of 404 & 406 buses to maximum 5 minutes.
COMPLIANT NO:5 :-ANOTHER problem is that the people CATCHES the bus NO:- 404 & 406 without coming in queue BECAUSE THERE IS NO BUS STOP BUILT WITH RALLYING AT STARTING STOP AS NORMAL ALL STARTING BUS STOP HAS IN WHOLE MUMBAI, ONLY SINGLE POLE IS PROVIDED BY BUS AUTHORITY, SO I REQUEST the BEST Supervisor/Authority & SPECIALLY GHATKOPAR DEPOT MANAGER ATLEAST COME FOR ONE DAY & just stands there & watches the mess up in all this the female commuters face a problem while boarding the bus.
Second thing is about bus no. 404 & 406, this the bus never COMES ON time, it's always late so we have to stand in the que for more than half an hour, which leads to delay in reaching the HOME / office., IN NON PEAK HOUR 11.00 AM TO 4.OO PM TOTAL BUS PLAYING INTHIS ROUTE IS REDUCED TO HALF, INSTEAD OF TOTAL 4 BUSES ONLY 2 BUSES RUNS & PASSENGER HAS TO WAIT FOR 30 -45 MINUTES IN NON PEAK HOURS,
this is not a individual compalin, this is a representative complain/suggestion from all the female commuters & also male travelling on GHATKOPAR (E) to GARODIA NAGAR side IN BUS NO:- 404 & 406 .Hope you will understand our pain & will take the necessary steps.
I appeal to higher authorities at BEST to please investigate and look into this matter. Please TAKE URGENT ACTION ON GHATKOPAR BUS DEPOT MANAGER & STARTER AT GHATKOPAR (E) STATION & ALSO TAKE ACTION ON BUS 404 & 406 BUS CONDUCTOR & DRIVER WHO TAKE HALT OF 10 MINUTES DAILY AT STARTER CABIN DURING PEAK HOURS.
Regards
PARESH .DESAI (PASS HOLDER & offended passenger oF Bus Route No. 404 & 406)
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