I having ndane gas connection (no.15849) at Kapil Gas Agency Ambala Cantt (Haryana). I have seen that there cutomer service is very very poor. The staff as well as owner do not care at all for the customer and beahve like a dictator and in un-professional manner. They have only two landline numbers for public contact which most of the time ar either not working or with an enaged/busy tone. To talk to them or book your cylinder, it hell of a job and very much time consuming. You are very lucky if you suceed in contacting them in 4-5 times dialing. Even today, their main phone no. 0171-2634665 for the customers is not working causing unnecessary hardship to the customers.
Leakage in cylinders due to poor maintenace and old & cut warsals is very common feature and playing with safety of the customers. I am surprised about sleeping attitude of Indane company to whom earlier also I apprised the position and nothing happened so far and I have not got any reply from Indane officials so far.
They book the cylinders after 21-25 days, which may be acceptable but then take further 15-20 days in deliverying the cylinder (i.e total period in delivery of gas is about40- 50 days.
Please look in to the matter personnaly and arrest this deteriorating service of the Kapil Agency, Ambala Cantt.
The intimation of the action taken in this regard will be highly appreciated
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