RESPECTED SIR,
FIRST TIME AM POSTING MY COMPLAINT HERE.
SIR MYSELF HAVING AN AIRCEL MOBILE NUMBER. I BOUGHT THIS LAST MONTH ONLY. FIRST I RECHARGE IT FOR 150. I USED LOT SUDDENLY THEY DEDUCTED THE AMOUNT OF RS.30 FOR SUBSCRIBING DAILY BAGAVATH GEETHA MESSAGES BY SMS. I SPOKE WITH CUSTOMER CARE AND SAID THAT I DIDNT SUBSCRIBE FOR THIS YOU DEDUCTED MONEY FROM MY ACCOUNT. PERSON TOLD THAT IT WILL BE REFUNDED SOON. BUT THEY DIDNT TILL TODAY.
WHEN THE BALANCE IS VERY LESS I RECHARGED AGAIN FOR 140 FULL TALK TIME.
LAST WEEK AGAIN THEY DEDUCTED RS.30 FOR SUBSCRIBING MATRIMONIAL SERVICE. BUT I DIDNT SUBSCRIBE THAT. DAY BEFORE YESTERDAY AGAIN THEY DEDUCTED RS.30 BUT I DONT KNOW THE REASON.
I CANT CONNECT WITH CUSTOMER CARE PROPERLY. AFTER MORE RECORDED OPTIONS IT ASKS ME IF YOU WANT TO SPEAK WITH OUR CUSTOMER CARE PRESS 9 I DID IT BUT THE ANSWER COMES NO RESPONSE FROM YOUR SIDE TRY AFTER SOME TIMES. YESTERDAY I TRIED TWO TIMES. BOTH THE TIMES SAME RESULTS ONLY CAME.
WHEN I ASK WITH THE RETAILER HE ASKED ME TO GO TO AIRCEL CUSTOMER CARE DIRECTLY.
THIS NINETY RUPEES DOEST NT MATTER FOR ME. BUT WHEN I THINK THAT A COMPANY CHEATED ME I AM GETTING MUCH ANGRY AGAINST THEM. SO MANY POOR PEOPLES USING AIRCEL IF THEY CHARGE WITH THEM LIKE THIS THEY WILL SUFFER ALOT.
PLEASE TAKE NECESSARY ACTION AGAINST THEM.
I HOPE YOU CAN UNDERSTAND ABOUT MY FEELINGS.
LOKESH
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