I am a senior citizen and usually utilize public transport service of D.T.C. from Narela to New Delhi.
Today i.e. on 17th December I boarded in AC Low floor bus no DL-1P/C-9002 (GTK Depot.) at about 14.25 hours plying on route no 131 between Narela to Azadpur. The Driver and Conductor of this bus escaped Alipur from their route. They did not take the bus to Alipur and drove directly towards Azadpur straight. Again at 15.10 hours, they stopped the bus short of Jahangipuri Metro stop (not on proper stop) and asked all passengers to get down and change the bus without any reason.
When I dared to ask the reason, the conductor tried to misbehave and told that they had to leave for Jind for some urgent work. Although I told them that the incident will be reported to their officers, but they were bold enough and turned back and left away.
Since I am 62 years old and arthritis patient, I had to face a great physical as well as mental agony due to most irresponsible and harsh attitude of Driver and Conductor of this bus. I had apprised about the incident to Depot Manager GTK Depot Shri Devender Pratap. E mail has also been sent to Shri Devender Pratap Sir. Informed Control room vide complaint no 3547
I request your kind honor to look into the matter and request stern and drastic action should be initiated against both Driver and Conductor. Please ensure that it is never repeated in future. Kindly inform me about the action taken at the earliest. Thanks. A.K.Sharma
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