This is in reference to your launched scheme of offering Free VAS card worth Rs 500 to all your customers which enables them to download free multimedia contents worth the same amount from your Airtel Live VAS Card Zone up to 31ST DEC.
I too received 4 VAS card for Rs. - from your side in Airtel Marrathon Race. I logged in the Airtel Live VAS zone on 27/12/08 using the card to download some contents on my mobile phone but all Airtel Live Service is working properly but only Vas zone folder is not showing in Air tel live. After getting a lot complaints, i have not received any reply from your side.
Finally I had to call up Airtel Technical Support helpline, as I was not entertained by the normal customer care executive. But Every times they said that some problem is coming in Vas zone link. So after 48 hours it will be ok. I am listening 48 hours from 3 days but i dont know when this 48 hours will be finish.
I registered my complaint (No. 22697047) and was told to wait for 48Hrs to get my problem solved and get my content on my mobile phone.
This whole scheme of Airtel for making new customers is just to making a fool of it’s present customers.
SPECIALY I PURCHASE ONE NEW PREPAID CONNECTION ONLY FOR DOWNLOADING BUT REALLY I am now completely frustrated with such a poor customer support service and the useless promotional scheme. I want you to take the above matter seriously and send a written reply on how my problem will be solved.
RAJ
DELHI
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