Dear Sir,
I would like you to intervene as i am very upset by the way of working and customer service provided by Airtel.
I am an Airtel customer with a prepaid connection from past six years. Recently, on 19 th feb i received a call from a tele caller from airtel stating that being a vintage customer i`m being offered with a scheme wherein i would be charged with 30 paise for local Airtel to airtel calls and 50 paise on sms and calls to other numbers for which i will have to pay Rs.580/- towards subscription and the scheme would be activated within three hours of filling up the form and payment. I agreed to it and the executive visited my place on 23rd feb and asked me to fill up the enrollment form and collected the said amount from me. He also provided me with the contact number of the telecaller for further assistance. As the scheme was not activated i tried calling the numbers provided to me but the same is contactable.
Seeing this i forwarded the mail to their complaint redressal Email id but i received a reply on my reminder mail stating to visit the airtel relationship center for redressal. As instructed i visited the center but the executives out there refused to help and asked me to call their hotline number 999 from their ARC.I contacted them and a lady called Harshita attended me and was only reciting apology and refused to assist further. So i insisted to speak to their manager and Mr. Moshin came online. He too refused to provide me with the details of the numbers from which i received the call and advised me to go legally with the issue.
So i request you Sir, please intervene and help me resolve this issue and take strict action against this company as i suspect fraud due to following reasons:
1 - Disclosing the details of the customer to third party without consent of the customer, as the person called had all my details which i had provided with Airtel.
2 - The executive who visited had all the details i.e form, ID from airtel.
3 - The number from which i received the call is similar to the number from which i also receives voice recorded calls for the promotion of the new facility from airtel.
4 - Airtel, if was genuine and not a part of this fraud then would have definitely helped me in tracing the culprits who are disgracing the name of the company but instead they just tried to wave off by asking me to go legally and sowing their inability in taking action or providing the details of the number even though they had received many such complaints prior to mine.
I request you to take quick action against them and get me reverted with the amount i lost and an compensation for mental stress, wastage of time and money, due to their improper way of working and carelessness.
Details of the numbers from which they can trace the culprits which are alos provided to the manager Mr. moshin by me and other customers.
First call recived from:9004424703 from a telecaller named Ms. Dipti from Bhyander branch what was informed to me dated 19/02, again on 21/02 and 23/02
Second call received from:9892993082 from the executive to verify the address, the number is sitll contactable but they are not picking up the phone.
Third numbers provided to me for assisstance which are now not contactable:9004485095 and 9967940692.
PLEASE ACTION FAST WHICH WOULD REDUCE FURTHER COMPLAINTS AS THEY MIGHT ALSO TRY THE SAME WITH OTHER CUSTOMERS.
0 comments