Respected Sir/Madam,
I am using airtel connection more than 3 years, since past 3 years i see airtel cheats everyone in india. In such a way they use marketing tactics get customer and cheat them.
It was my 4th time i was cheated by airtel about false information.
1. The first time happened that on my mobile roaming charges of Rs 50 were deducted while I was in Delhi and had not even gone to Noida/Ghaziabad. When I called customer care the person on the other side told thattheir network is showing that I changed state, on enquiring which state did I went he said that it is confidential and he can not tell and I will not be credited of Rs 50.
2. The other time was I was provided Hello tune though I had never opted for one and my account balance was reduced by Rs. 45. When contacted customer care thay said some other person in your home must have opted for. But why would other person use my phone and opt for hello tune as I was student then and was living in hostel and never gave my phone to any one else. So for removing the tune had to cal on 678 and pay more Rs 6/min to get it removed.
3. Last week again I noticed that my balance is getting reduced by more than Rs 2 per day and when I contacted customer care they say that I have activated SMS pack on 4th dec and my balnce is getting reduced by Rs 2.60 per day. All this happened without even my knowledge. Ieven said that once my balance gets finished this time I am going to discontinue Airtel services for which the person replied its upto you sir to continue or not.
4. I keep on receiving unwanted calls like advertisement mesaages and calls from Airtel though I have sent the messages of do not disturb to Airtel and have even told the customer care directly about it.
Also I came to know that if you call more than 20 times to customer care in a month for complaints your number is blocked and you can not call customer care again for some time. As my number has been blocked several times and had to call them through other people's mobile.
From the above I have come to conclusion that 'airtel knowingly does everything ' and 'airtel is the clever cheater'.
Naved Saeed
Abul Fazal Enclave
Jamia Nagar,
Okhla
New Delhi - 25
Mob: 91 9818974287
Dated: 5 Feb
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