I am Mayank Ghai a Research and Development Engg by profession and also a customer of Bharti telecom (Airtel). My user id and telephone no. is 01147095116, and I have been a customer of Airtel since more than 2 years. This mail is to address you the travesty of the experience I have faced by Bharti Airtel over and on since my tenure. I am personally satisified with the connectivity of my internet cum Telephone connection but the billing has always been very dubious.
To start with I don't use my phone connection and only use Internet services for which the connection was taken, but since the phone was enforced with the connection thus, I was not left with the choice but to accept the landline connection as well. My travesty begun first that my bill were overcharged with faulty phone bills stating that I intent to use my phone but in realtime the connection was not used. The initial prima face was that they provided faulty nos. against my bill stating that these are the numbers I called but after a lot of plead and then shouting they agreed that it was there server problem which led to this waiver.
The second time I was charged for a service with some Phone identification number scheme that led to my bill increase. On having noticed the Airtel customer care refer Reference no. 11205826 which was two long hour call that they claimed that they could introduce any service in my bill as value addition without my consent. Nevertheless, the problem went unnoticed till I launched another refrence no. 799940 with talks leading to then floor manager ( Mr. Kunal) whom again had a problem to admit that without consent services are not liable to be billed in my amount.
The bill then aggrevated to another call with them this time paying no heed to my call. My call was several time hung up and then finally when things got worse and I was literally out of my patience they launched another compalint which led to reference no. 6150721 where then the floor manager ( Mr. Raju) then took of the faulty amount when I thereatened of not paying and disconneting my number. But even then asking for all the compensation for this harassement, he never was in mood to pay attention to my ears, though he did agree that it was thier fault.
The latest has been that suddenly again my Plan has been shifted from Rs 699/- as base plan to Rs 799/- without my consent and this time the reason is the same that we increased the broadband speed to 256 kbps against 128 kbps which I subscribed without any prior knowledge and this time around the floor manager ( Mr. Vishal ) and team leader (Mr. Ashish) did agree that some customers might have not been informed before to this change. Also, there is no proof of my voice consent to them. The also tried validating that according to TRAI braodband means atleast 256 kbps and was making them hard to explain that I subscribed Internet connectivity and not broadband. Also when I asked to Launch a complaint satating that this time I want to be written in my grievance as that " I want to Airtel to write that I have been Cheated and Frauded by Bharti Telecom" in my compalaint, they refused to do so. Also, I wanted them to message me my stated complaint to my cellphone, they bluntly refused to do so and the Team Leader harrowingly dismissed my words. Though I have been able to lodge another refrence no. 10394078 dated 11/08/08 by Mr. Ashish and Mr. Vishal and also been said they they have written the same words as I have stated, I still undermine that they havent.
Dear concerned I have always been a loyal customer by paying my correct amount on time and never been in farce to discalim my duty. Also, I wont pay this bill till this matter is taken with concern and solved to purview my harassment, as everytime they get a licence to harrow customers like us. I also wanted to discontinue but then I decided to fight and set an example for all such customers, thus I am reffereing you to my help. I want legal action and harrasement compensation to be claimed against them, so that such fraud could be lesson to them against all customers.. Kindly also seek that the customer care people should also seek to listen to the customer as they have been doned an apathy towards a customer.
I hope to get a reply from your side soon and an action to be taken against them.
10a / 25 Shakti Nagar