Dearest Nodal,
I am using word dearest to you because I think that every time I send a complaint to you and you assure me that it will not repeat again but it happens. Before complaining this time I want to request you that please don’t assure me that you will take care of it, just mail me that you cannot help me out with that so I can at least make myself feel that company work like that only and I have to use AIRTEL DTH service like that only, so in the future if something happen I will not waste my time and money on going to all this process.
Now today is the last date of my three months free subscription, so I went to airtel office at lajpat nagar, Kanpur asked them to recharge my account for rupees 2050 so I can order for economy pack for 10 months, but they said that they don’t have coupon for that. Then the office person called this senior and ask to help, this is the best part senior said i should take coupons from market and recharge my account, to confirm this conversation I also talked to that person whose name is Mr. Olvin his mobile number is 9956999873, he told me the same words in first conversation with him then I asked the office person to give me contact number of area manager and his name too. Then I called him (Area Manager –Ritesh Gupta, Mobile Number – 9005064399) I told him the full details and waited for his replies but it was too shocking to me that area manager of such a big company could also reply to me like this, best part of the complaint he said that I should go to any dealer and take recharge coupon after this reply I asked him that why airtel office can’t provide me coupon then first he was silent to it, I called him to know the reason but... After that I told him the case that happened to me last time, that I got a coupon from local dealer and it did not get recharged for a day over this he replied me “penny (100 Rs) doesn’t count and right now my main concern should be to recharge nothing else”, then I said to him that this is not the way of working. I could not believe I am telling a company area manger the way of working and company makes these kind of persons area manager. After this he without saying anything put me on hold and put me on conference to Mr. Olvin and said to him that when they get the coupon they should call me and disconnected the phone.
After all this I immediately called Airtel DTH Customer Care timing was 5.11 pm. Miss Poonam took my call, I told her the details she replied me that they couldn’t take complaints against AREA MANGER I asked her the reason, she replied nothing and asked me to talk to her senior named Mr. Vinod. He also replied that he couldn’t help me in this.
Might be Area Manager of the Airtel had the authority to do, say & work as he WANTS.
Hope that company should at least give professional development course to these kind of Area Managers or please as a dedicated customer of Airtel company I will say to Nodal Officer not to make such promises to customers which can’t be fulfilled.
Note-Attaching the previous mail conversation with this.
Regards
Devesh Chandra
Customer ID – 3001075118
Previous Conversations
Is taking the AIRTEL DIGITAL TV a crime?
Saturday, 11 July 1:05 PM
From:
"devesh chandra"
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Dear Nodal,
I have taken airtel digital TV on 7th July from that day everyday there is a new problem with my connection. At the time of installation the person meltreated, so I launched a complaint against him the complaint number is 826318 after this two person from Kanpur airtel office called Mr. Manjeet when I was talking to him, all of sudden he gave the phone to Mr. Abhishek and left. Mr. Manjeet and Mr. Abhishek seem to be new to this professional world or they don’t know how to talk to a customer. Now the big fish to be caught now is on 10th July I brought the recharge coupon from a shop near to my place name KINESCOPE SALES of 100 Rs. The coupon Sr No. Is 2090830101283029 tried to recharge my account but did not get it out done so I called customer care they told me that this Sr. No. Is not registered in the company account and told me exchange this card from the shopkeeper. When i went to him he called his distributor and told the case to him the reply was shocking to me the distributor told us that the card will be going to register till 10 pm in the company so after that I should recharge my account then it will work. Now few question arises:
•Is the distributor is printing the recharge coupon in his house?
•If the recharge coupon is issued from the company then why it is not in the company’s account?
•Is this the ethics and policy of the company?
•Is this a stealing from customer’s pocket?
•Is the two senior staff of the company behaving like this justified?
I think as a customer of the company I have the right to know the answer to all these questions. For me now it’s not just a question of 100 Rs or stealing from my pocket.
Now it’s the question of ETHICS and POLICY of the company.
Hope that all my issues will be solved ASAP and action will be taken against all of the people involved in all the issues or otherwise I have to knock the door of consumer form.
Regards
Devesh Chandra
ID- 3001075118
Re: Is taking the AIRTEL DIGITAL TV a crime?
Monday, 13 July 11:41 AM
From:
"[email protected]"
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To:
"devesh chandra"
Dear Mr. Chandra,
Thank you for writing to Airtel digital TV.
This is with reference to your e-mail regarding the recharge not reflecting and the unpleasant experience with our customer care executive.
We deeply regret and apologize for the same.
We assure you that we will look into the matter and shall take necessary action.
Would like to inform you that the recharge amount of Rs.100/- already has been updated in your account 3001075118 on 12-Jul-09.
Your Nodal Complaint No. for the same is 12371025.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards
Nodal Officer
Airtel digital TV
Re: Is taking the AIRTEL DIGITAL TV a crime?
Tuesday, 14 July 7:38 PM
From:
"devesh chandra"
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Dear Nodal,
I think so that better you read my mail once again then reply to it or it just common reply given to all customer. I had no problem with customer care executives they at least help me out and i have taken coupon on 10.07.09 that recharge on 12.07.09 and I mailed you on 11.07.09 and my question had not been answer till yet. So I repeat it again:
•Is the distributor is printing the recharge coupon in his house?
•If the recharge coupon is issued from the company then why it is not in the company’s account?
•Is this the ethics and policy of the company?
•Is this a stealing from customer’s pocket?
•Is the two senior staff of the company behaving like this justified?
Now one more thing I want to know what action had been taken against airtel kanpur staff and that distributor that I have named below in my mail or is the way company work?
Revert back to me with action taken.against all that are involve in that
Regards
Devesh Chandra
Re: Is taking the AIRTEL DIGITAL TV a crime?
Saturday, 18 July 3:27 PM
From:
"[email protected]"
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To:
"devesh chandra"
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[email protected]
Dear Mr. Chandra,
Thank you for writing to Airtel digital TV.
This is with reference to your e-mail regarding the unpleasant experience with our Airtel Digital TV Service Team and Airtel relationship Distributor.
We deeply regret for the inconvenience caused.
Our Territory Service Manager Mr. Kapil Pandey has given you a call on 16-July-09 and apologized for the service team behavior.
Our Territory Sales Manager Mr. Vivek Tiwari has also given you a call on 16-July-09 and committed to you that the strict action would be taken against the Distributor.
The matter has already been discussed with high Management and also warns to Service team and Distributor that never repeat this type of incident,
Your Nodal Complaint No. is 14687847.
It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.
Regards
Nodal Officer
Airtel digital TV
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