I had tried to download application software " sms guard" on 21.09.08 for my nokia mobile N82 through AirtellLIVE service of Airtell. During the process of downloading a meassage appeared that this software is not compatible to your mobile then I closed the airtell live service. To my suroprise just after a moment I received a sms to my mobile regarding deduction of charges Rs 99.00 from my prepaid account.
Then I tcontacted at 121 and 198 service of air tell but only recorded msgs received regarding different type of services and every time Phone disconnected after hearing recorded msgs . the phone could not be connected to customer care officer of airtell so that I can request for refund Of Rs 99.00 .
The web site of airtell also doesnt have any sercvice to receive such type of complaint.
In such a situation to whome I should contact.
Anil khandelwal
Bhoapl (MP)
mobile 91- 9993958570
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