My mobile number is 98900 51000.
I have been using your services since last 7 years but they way i have got the treatment in last 7 days is very disappointing. My number has been deactivated without intimating me is this what we say customer service?
I got a call on 16 Sep 09 from Airtel to re submit the document for my this prepaid connection from one of your agency, number from which call recvd was :- 9970040204. As i wanted to know why my documents are required suddenly after me using this connection for so many years i spoke to your Airtel Employee :- Shreya on 9892049679, he informed me that as this is require by govt i need to submit it. With all the respect i submitted my Passport xerox along with 2 Photos to the agency person after a rigorous follow up with him 4 days on 20 Sep 09..
Now Suddenly my Number was terminated on 16 of this month. when i asked the reason for the termination. i got the information that due VTM negative my number has been terminate. i spoke to Shreyas immediately on 9892049679 and he told me that he will immediately get the line started on 16th itself.
Till date my line has not been started. Also Shreyas has not answered my call post 16th .. Whenever i call he sends me a Message that He is busy in a meeting but never calls back.
* When will my line get Started?
* What about the balance of Rs.148 which i had in this number?
* Does Airtel doesn't have any sincerity for there customers? if yes then why my calls have been ignored by your employees and what actions would be taken for the problems i have faced in this 4 days where my I/C & O/G access have been withdrawn without any mistake from my end?
I Have resubmitted my docs today again at your Tilak Road office - Vega Communication. Please let me know how much more do i have to followup to get my line started. Is this my mistake that i have been loyal to you guys and have been using the services from last 7 years.
Please try be in my place and then look at the problems i have faced.. Hope to get a Verbal & Written Clarification from you regarding this complaint.
My Alternate number :- 9762199220
Thank You.
Avinash Punjabi
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