Dear Sir,
I am with airtel from the last 2 months. Taken a ranbaxy corporate plan and Bill is not been made as per plan.
i am in corporate 100 plan and without my conecrn my bill is generated with150 plan. for which i gave a complaint several time saying that my there was no action taken on my earler compalint and my problem was not resolved till date.
my probelm was not solved and iwas asked to make the a payment to continue the service so i made the payment hoping that my problem would be resolved by atleast 1 month.
i was told by bill will be regenerated by the cust care executive and no body had given a coutesy call, always i myself used to call up and speak and everyboduy used to say the same thing that the CONCERNED dept/person will callup. till date my problem was not resolved and it only to mislead the cutomer every executive says that.
i myself having come to a conclusion that the problem is not getting resolved in 121.
I AM VERY VERY DISAAPOINTED AND UNHAPPY WITH THE AIRTEL AS THE SYSTEM ITSELF IS SUCH THAT NOBODY SEEMS TO BE BOTHERED ABOUT THE CUSTOMER GRIVENACE AND U PEOPLE HAVE TAKEN ME FOR A RIDE. AND MADE BE A SCAPEGOAT HAVING BEEN WITH AIRTEL AND MAKING THE PAYMENTS ON TIME, my problem is still unsolved, every person who speaks does not accept the previous executive discussion.
Pl see the attached file.so far i spoked to khushi, Mr. Sajay and Mr. Devinder
REGARDS,
Dibyendu Bera
8968382211/8968382255
[email protected]
Pl see the below communication
Reminder -3
Thanks and Regards
Dibyendu Bera
Production
A 41, Mohali,
Ext-215,
Mobile:8968382211
From: Dibyendu Bera
Sent: Wednesday, November 24 11:59 AM
To: '[email protected]'
Subject: FW: Plan For Ranbaxy??? &Reminder-2
Pl help till now my mobile is not having outgoing facility.
My second mobile no.8968382255 having same problem.
Reminder -2
Thanks and Regards
Dibyendu Bera
Production
A 41, Mohali,
Ext-215,
Mobile:8968382211
From: Dibyendu Bera
Sent: Monday, November 15 11:38 AM
To: '[email protected]
Subject: FW: Plan For Ranbaxy???
Pl help me out.
Reminder-1
From: Dibyendu Bera
Sent: Saturday, November 13 3:10 PM
To: '[email protected]'
Subject: FW: Plan For Ranbaxy???
Dear,
This is forwarded to bring your notice that Myself Dibyendu Bera mobile no.8968382211 having postpaid connection of Ranbaxy corporate plan.
While taking, proposed plan was given below
Plan for Ranbaxy
Plan Name :- Airtel 150 corp plan
Rentel 100
Airtel to Airtel 50/-
Airtel to Other 50/-
Std Airtel To Airtel 1/-
Std Airtel To Other 1/-
Cug Mint 1000/- mint free
Free Airtime 500 mint Airtel to airtel mobile local
Sms free 200 Sms (Local national) free
When I checked my first bill (Amount of 747.1 rs) Plan is some thing different. It was
Plan Name :- Airtel 150 corp plan
Rentel 125
Airtel to Airtel 50/-
Airtel to Other 50/-
Std Airtel To Airtel 1.50/-
Std Airtel To Other 1.50/-
I discussed with Mr. Sanjay (Sales person) regarding same. He had taken my bill for rectification. Till date I didn’t get any revised bill.
We also discussed with Mr. Devinder as per his communication proposed plan is as below
As per Mr. Devinder
Rentel 100
Airtel to Airtel 50/-
Airtel to Other 50/-
Std Airtel To Airtel 60/-
Std Airtel To Other 60/-
Cug Mint 1000/- mint free
Free Airtime 500 mint
Sms free 200 Sms
Now my outgoing facility is been stopped and I checked my current bill that also not been made as per commitment.
(First few days as per 1.5o/-Rs afterthat 1.00/-Rs)
I already made payment of my first bill amount but further bill I will not paid unless until both bill gets revised.
Its really sorry to say, I am not happy with your service. I am totally get confused as there are diff plan been proposed.
Pl look into this issue and do needful.
Pl go through the trailing mail and try to understand the customer problem.
Thanks
Dibyendu Bera
From: Khushi [mailto: [email protected]]
Sent: Wednesday, October 27 1:13 PM
To: Neeraj Kumar (Mohali)
Cc: Manish S Chaudhari; Dibyendu Bera; Vijay Narayan Mahajan
Subject: Re: Plan For Ranbaxy???
Done
--
Best Regards :-)
Devinder
SCO 359-360, Sector 35 B, Chandigarh
9815001151
**Put your heart, mind, intellect and soul even to your smallest acts. This is the secret of success.**
On Tue, Oct 26 at 4:02 AM, Neeraj Kumar (Mohali) wrote:
Dear Khushi,
Please clarify, how many plans are there for Ranbaxy (A-41),
Grean color: plan given by you to our HR fellow
Blue color: Plan suggested by Mr. Devinder (from airtel only)
Yellow color: Our current plan
Plan for Ranbaxy (Given by you) My Current Plan As per Mr. Devinder
Plan Name :- Airtel 150 corp plan Airtel 150 corp plan Don't Know
Rentel 100 125 100
Airtel to Airtel 50/- 50/- 50/-
Airtel to Other 50/- 50/- 50/-
Std Airtel To Airtel 1/- 1.50/- 60/-
Std Airtel To Other 1/- 1.50/- 60/-
Cug Mint 1000/- mint free Can't Say 1000/- mint free
Free Airtime 500 mint Airtel to airtel mobile local Can't Say 500 mint
Sms free 200 Sms (Local national) free Can't Say 200 Sms
Please let us know what is do be done, as we are following with Mr. Devinder since so long
Thanx in advance for your quick response
Regards
Neeraj Kumar (9501002242)
Manish S. Chaudhari (8146554215)
Dibyendu Bera (8968382211)
From: Vijay Kumar Gogia
Sent: Thursday, September 30 11:57 AM
To: Neeraj Kumar (Mohali)
Subject: FW: Plan For Ranbaxy
Warm Regards,
Vijay Gogia
HR Department
A 41, Mohali,
Tel: 0172-5098764 Ext-169
Please don't print this e-mail unless you really need to.
From: Khushi Harjas *** [mailto: [email protected]]
Sent: Friday, September 24 10:35 AM
To: Vijay Kumar Gogia
Cc: devinder chopra
Subject: Plan For Ranbaxy
PLAN FOR RANBAXY
Plan Name :- Airtel 150 corp plan
Rentel 100
Airtel to Airtel 50/-
Airtel to Other 50/-
Std Airtel To Airtel 1/-
Std Airtel To Other 1/-
Cug Mint 1000/- mint free
Free Airtime 500 mint Airtel to airtel mobile local
Sms free 200 Sms (Local national) free
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