Hi,
I am using airtel mobile, no 9945177622, since August. I took a corporate plan, Rs 349/- monthly rental, which is given to some companies including the company LSI Technologies India Pvt. Ltd. which I am working in. Around November I came to know that some other my company mates are provided with a cheaper plan, Rs 249/- monthly and with more facilities given. When I asked Airtel why I was not informed about the plan and why I was not provided with the plan which is better than the one which I was given, I was informed that the plan was introduced only just 2 3 months before I put this complaint though my friends are using the same plan since 2007.
Also I called to Airtel customer care to change the plan to 249/- monthly rental and I was told that to change the plan I should send a mail to [email protected] so I sent a mail for the same on 27th December. For which I got an acknowledgement for the same. After that I got a call also, from one Mr. Rajesh from airtel regarding the same. But till today, 26th March the plan has not been changed.
As the plan is not changed yet, I have not made the payment since January’09 as the bills generated are with the higher monthly rental. And today, on 26th March the outgoing service at my mobile is stopped.
Here all the mistakes are done from Airtel, first they did not inform the customer about the new plans, secondly putting a request to change the plan on 27th of December till now it has not been changed. Also I am getting calls from airtel almost each and everyday about the payment but they are not resolving the issue.
So I want to put a complant against Airtel for
1. Not informing me about the plan.
2. Not serving the complaint on time.
3. stopping the outgoing service.
4. Calling everynow and then for payment without resolving the complaint.
Thanks and Regards,
Amit
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