Dear Sir,
> > 1. I write with respect to termination of my airtel prepaid connection 9818450902 bought in Aug 08 at
> > Shankar Vihar Market Mahipalpur 110010. I am serving in the Indian Navy at the naval Headquaretrs.
> >
> > 2. The cell was being used by my daugter (aged 14) and was a gift on her birthday. The mobile was recharged in Oct 08 with additional coupon. In end Oct 08, she intimated me regarding non availability of the function. When i checked with the local shop were i had purchased he asked me to show to the service centre for rectification as it was a asmall defect.
> > When i approached the service centre at ShantiNiketan, he after checking told me that the sercvice had been disconnecetd due to lack of verfication. He was nmot able to help me further amd asked me to conatact the nodal officer delhi.
> > 3. I have had great difficuluty in contactibng the nodal officer delhi on the given cell 9818334865,
> > which in last two months has never been answered. even the sms goes unresponded. i finally established contact on email.
> >
> > 4. The first nodal officer Mr Pathak hheard my side of the story which is as follows :-
> > (a) The issue of verification has not been intimated to me by the Airtel when i had bought
> > the connection. neither is it documented on the jacket of the prepaid connection. If it is such a
> > necessary verification, why cant the airtel advertise the same clearly on the jacket so that trhe client
> > knows about it. Neither did the shop outlet in shankar vihar apptrise me the same. So it is not my fault. If i had known that there some verfification required ii would have aoutomatically contacted.
> >
> > (b). Secondly the onus for verfication, as i can make out, is on the company airtel. How do i know whether any one called me up? How come if no answer was forthcoming, did you not send me the sms. Sending SMS as an information could hav also soretd out the matter.
> >
> > (c) Thirdly, when i had applied for the connection, i had provided all my persoal details including
> > alternate phone numbers and residence details. How come no one could contact me.?
> >
> > (d) Fourthly the connectuion was afetr 45 days or so again recharged. If the verfication was required within 30 days, how the hell did the company accept the recharge?
> >
> > 4. Accordinglly Mr pathak, on my seeking clarification, again asked for the documents on the 06
> > Dec 08. The documents were promptly collected on 08 Dec 08 with a promise to activate the comnnnecteion.
> >
> > 5. However after this there has been no response and the airtel nodal officer is still not available on
> > mobile.
6. I have also repeatedly posted my complaints to the Airtel appellate repeadetly with no response at [email protected]
Cdr BK Verma
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