KSRTC
Not recieved my refund

I tried book my onward journey tickets from coimbatore to mysore through ksrtc online booking system, after collecting my all the bank details, the transaction is got failed. but the amount has been deducted through my bank account, it happend twice, this is happen on 13th jan immediately i wrote a complaint to ksrtc, and i got a reply by 16th jan that payment will be refund with in 7 working days, but till now i doesn't recieved my payments.. is there any possibility to get my refund? my transaction nos: OB5280385 & OB5280408

Regards,

Gayathri sabarish

Company: KSRTC
Country: India

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