Air Ticket booked thru' Yatra
Non refund of Air ticket

On 2nd March, I had booked a return air ticket Bangalore - Mumbai - Bangalore on IC-Indian Flight No. 105 departure Mumbai 8th March at 6.15.00 AM. I had a confirmed ticket no. 3531235671 and the same was booked on line through Yatra Reference No. OUGJQA.

On 7th March in the afternoon, I got a call from the Airline informing me that the 6.15.00 AM flight was postponed to 9.30 AM. Since, I had to report for work at 9.30 AM, I had to cancel the ticket and book a fresh ticket. I was also told by the Airline that since the ticket was booked by credit card the refund would be reflected in the following month statement i.e. April`09. When my mother rang up the Airline on the Toll Free No. she was informed that since the ticket was booked at Bangalore through Yatra, I had to call up Yatra and check with them.

When I informed Yatra, I was told that since the ticket was cancelled at Mumbai, I had to get the e ticket stamped at the Air India Office and then handed over to them. Since this was not done I would not get the full refund of the ticket but only half the amount and this would reflect in the May`09 credit card statement.

I am sorry to say that so far I have not received the refund of air ticket. I have just seen the Ad on TV wherein we could register our complaint online at the Consumer Compliant Forum, and hence I have taken advantage of this.

Hope I will get the full refund of the air ticket purchased by me.

Thanks

Aurelia Attaollahi

Company: Air Ticket booked thru' Yatra
Country: India

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