I have 3 internet connections of ALLIANCE BROADBAND SERVICES kolkata 2 since the past many years and one taken a couple of months ago. These connections has been given through a company by the name of MST Softcom Pvt. Ltd . since the last couple of months the connections have been giving a lot of trouble and more often than not i am not able to log on to the internet, or if at all i can the connection goes dead all of a sudden. I have taken the unlimited packages and for these i am paying almost Rs. 1300 per month in advance. Since the last two months i have been repeatedly complaing to both alliance and mst about the trouble i am facing . over last month almost daily my connections would stop working at night and ofcourse no action would be taken till the next day. Inspite of complaining to alliance and speaking to some of the people there nothing has been done about the connections and presently also on of my connections is not working for which i have been calling them up since morning. I have tried to contact senior personels but to no avail. When i asked them to compensate for the hours that i did not get the connection alliance says that is for MST to decide when MST is approached for the same they point the finger to Alliance. Even for any fault i am expected to call up both places not that they rectify the problem till they have been called a number of times and screamed at. My main reason for giving this complain here is that if anyone was to take this connection they should think a hundred times, and yes maybe if any senior level person in alliance was to read it some action would be taken to improve their services.
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