Consumer No : 27780
Gas Distributor: M/s Vishnu Jyoti Gas Service
Dear Sir/ Madam
I Harish Arora, a customer of yours with deep regret would like to state that due to inefficient services of your Gas Distributor i am really regretting my decision of opting for BHARAT GAS. Earlier I used to wonder why people prefer Indane but now I know the reason.
I am listing following grievenance. Not sure if you/ your staff would have time to bother about this complaint or like any other Govt office would just ignore this. However, being a customer it is my duty to report inefficiencies and that is what I am doing.
1) I Had booked gas re-fill through your website ebharatgas.com on April 8’2010. Reference no 929263. However, when I inquired distributor about it the next day, he said this request is not with them. Why do you fool customers with multi channel booking when they actually don’t work.
2) Subsequently I booked request with distributor directly on April 9’2010 and till date I am waiting for it. Your website claims 24 hours turn around. Is this 24 hrs? I never knew there is acute shortage of GAS. Atleast newspapers are not high lighting that. Why don’t you put in press that consumers have to wait to get re-fill so that expectations are set??
3) As per your site, delivery is as per convenience of customer however, since me and my wife are working, we reach home late and your distributor is not able to service us. We come back by 6:00 PM in the evening and as per them they can’t supply late. What should we do in this case?? Should we take leave after every 1.5 months so that we can get GAS REFILL???
This is not the first time we are having issues with delivery date/ time. It is a regular phenomenon.
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